Refund policy

 

RETURN

We do not provide for any return and/or refund of our product unless it was incorrectly delivered or its packaging was damaged during transit. Customers are advised to inspect the general condition of the products immediately upon receipt of the delivery. No claims shall be entertained once the delivery order has been accepted by customers.

Q. My order has arrived, but I would like to cancel. Is this possible?

A. Once an order has been successfully submitted with payment duly authorised, BERCENT CHOCOLATE ’ Malaysia will not entertain any request for cancellation of the order. As such, please ensure that you have checked all details prior to submitting your order for processing.

Q. The product I have received has damaged/torn packaging. Please advise.

A. All orders are carefully hand-packed at our local warehouse facility and we go to great lengths to ensure that your products arrive in pristine condition. However, if in the unlikely event the packaging was damaged in transit, please write to us at percentagechocolate@gmail.com with a record of the delivery date, time, waybill number and a photograph of the product (as proof of damage) and we will respond to you as soon as possible with a solution. Please note that BERCENT CHOCOLATE Malaysia will not be held accountable for any products which have been acknowledged upon delivery. Therefore, we strongly urge customers to check the condition of your order before signing for acknowledgement.